How to Report Issues
Contacting support
There following are the alternatives getting help with issues or support requests:
- Using Help → Contact Support in the DbVisualizer application (recommended)
- Using the web form at https://www.dbvis.com/company/contact/
- Using the knowledge base at https://support.dbvis.com
Using Help → Contact Support
This is the recommended way to report an issue or a support request as it gathers information about your settings and connections that help us provide you with better analysis of any problems without having to get back to you and ask for additional information.
Please describe the problem in as much detail as possible, including the actions leading to the issue.
Encountering errors
DbVisualizer sometimes detects errors that need the attention from the user. When this happens, the application will either display and error dialog or pop up a "red balloon" in the status bar of the main application window.
Error dialog
If you encounter an error that causes an error alert dialog to pop up, please click the Report Problem button to open the contact form with the details of the error filled in.
Red balloon
DbVisualizer monitors the log entries written to its log files. If log entries representing errors are detected, a "red balloon" pops up in the DbVisualizer status bar as indicated below.
Clicking the ballon will bring up the debug window.