SELL DBVISUALIZER

Reseller information.

DbVisualizer is a software used by developers, analysts and DBAs. Make sure your customers know they can get it from you. 

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about the partnership
brand assets
frequently asked questions

ABOUT THE PARTNERSHIP

We’re stronger together.

Being a DbVisualizer reseller means entering a partnership where we trust each other to serve our mutual customer in the best way possible. You’ll get a strong product to sell, and in return we require you to present, and oftentimes represent, us in the best way possible according to our guidelines.

BRAND ASSETS

Assets to help you present us.

We’ve prepared ready-made visual assets and copy descriptors that you can use when presenting DbVisualizer.

DbVisualizer logo

ASSET:

Product badge

DbVisualizer logo

ASSET:

Promo image

The modern SQL client and db tool for devs, DBAs and analysts.

ASSET:

Short description

Show all Orders and renewals Terms, pricing and discounts Licensing Cleverbridge Tax exemption Resources
 
question
Orders and renewals
To whom will the license delivery be sent?

You may select who the recipient of the license delivery will be in the order form.

Delivery address

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Orders and renewals
What payment options are available?

We offer direct payment methods such as credit card and PayPal, for indirect payments we offer wire/bank transfer and payment by PO. Some localized payment methods are also available.

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Orders and renewals
My customer wants to consolidate several licenses, how do I do that?

Contact DbVis sales support with your request. Make sure to include:
Customer info
Number of licenses
Preferred co-term date (if there is any)
Specify if any new licenses are to be added

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Orders and renewals
Can a license be refunded mid-term?

Mid-term orders could not be refunded entirely, but only the maintenance time that are left. Contact sales support with your request and make sure to include the following:
Order reference number
Reason for refunding

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Orders and renewals
My customer wants to add more users, how do I do that?

Contact DbVis sales support. Make sure to include:
Customer info
Number of users to add
Co-term date (if there is any)

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Orders and renewals
What is a partner ID and how do I get one?

You use your partner ID to log in to our online store. That will apply your reseller discount to any quote/purchase and pre-fill the order form with your information. If you do not have a partner ID you can sign up for one here. By signing up, you are agreeing to our reseller ToS.

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Orders and renewals
How do I place an order?

Select the product, number of years and qty in our online store. Log in using your partner ID and your discount will be added. Submit the licensee details to the required fields and go through the steps to complete your order.

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Orders and renewals
How do I co-term a purchase, and are co-terms prorated?

Contact DbVis sales support with your request. Make sure to include:
Company name
Co-term date
Specify whether it is new or license renewals, or both
Co-terms are prorated if the term length is less than 12 months.

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Orders and renewals
I am asked to specify a 'Renewal reference number' when trying to place a renewal order. What is it and where do I find it?

The renewal reference number is the reference number for the license(s) you're looking to renew. You will find it listed in the previous license delivery and all purchase-related emails.

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Orders and renewals
We do not want to be automatically billed in the subscription format. How do I turn that off?

Since April 2023 all purchases made with a valid partner ID will have the automatic renewal of a subscription turned off by default. Unless manually turned on by the buyer, you will not be automatically charged at the time of renewal.

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Orders and renewals
How do I request a quote?

Select the product, term length and qty in our online store. Click 'Request price quote' and fill out the form. Make sure that you have logged in using your partner ID to apply your reseller discount. Click 'Request quote' and the quote will be displayed on the next page, it will also be emailed to you. The quotes are valid for 30 days.

FAQ Request quote

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Orders and renewals
How can I get a refund for my order?

To have your order refunded, please contact sales support and provide the following details:
Order reference number
Reason for refunding
Confirm whether the license delivery has been passed to the end-user
If the license has been sent to the end-user, we will also need written confirmation from them that all copies of the delivered key has been deleted.

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Orders and renewals
The customer want to renew a lesser amount of licenses than originally purchased. Is that OK?

Yes, that is completely fine. Decrease the number of license renewals directly in our online store.

The customer want to renew a lesser amount of licenses than originally purchased. Is that OK? A: Yes, that is completely fine. Decrease the number of license renewals directly in our online store.

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Terms, pricing and discounts
Where can I find the license prices?

Here you will find our price list. If you have questions, contact sales support.

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Terms, pricing and discounts
End-user discounts

We offer discounts to educational institutions, non-profits and start-ups. Contact sales support for more information. We do not offer government discounts.

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Terms, pricing and discounts
What is the exchange rate on your website?

The exchange rate is updated daily. Our third-party payment processor cleverbridge also adds a surcharge of 10.89% to any conversion, to guarantee the pricing for the validity of the quote which is 30 days. The base currency in our online store is USD so any conversion will be from that.

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Terms, pricing and discounts
Can I increase my reseller discount?

Yes, any software reseller can increase their discount from the standard rate to a higher one if certain requirements are met.
Contact sales support for more information.

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Terms, pricing and discounts
How do I add my reseller discount to a quote/purchase?

The green partner login button is located on the top right side in our online store. Submit your username and password and the discount will be applied.

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Terms, pricing and discounts
Reseller ToS

Download the Reseller ToS in pdf-format.

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Terms, pricing and discounts
Can I purchase DbVisualizer in a different currency?

Yes. We offer currency conversion in our online store. The currency drop down list is available at the top of the page. Our base currency is USD so any conversion will be from that.

Can I purchase DbVisualizer in a different currency? A: Yes. We offer currency conversion in our online store. The currency drop down list is available at the top of the page. Our base currency is USD so any conversion will be from that.

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Licensing
Are there geographical restrictions for DbVisualizer?

There are no geographical restrictions for DbVisualizer, the standard EULA applies.

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Licensing
Where can I find the current term dates?

The term dates are listed in the license certificate (license key email). If you purchased a new license, the term will start on the date of order and end on the date of order + term length.

Where can I find the current term dates? A: The term dates are listed in the license certificate (license key email). If you purchased a new license, the term will start on the date of order and end on the date of order + term length.

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Cleverbridge
Who/what is cleverbridge?

All DbVisualizer online sales are processed by our third-party payment processor cleverbridge. All major credit cards are accepted as well as payment via bank/wire transfer. The ordering procedure is processed via encryption and safe secure transmission of all data you enter.

For inquiries regarding orders registered with cleverbridge, please check the cleverbridge contact information web page.

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Cleverbridge
I have a question about a payment, how do I reach cleverbridge?

For inquiries regarding orders registered with cleverbridge, please check the cleverbridge contact information web page.

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Tax exemption
We are tax exempt - how do we remove the tax from our quote/purchase?

The tax may be deducted by adding your Cleverbridge Document ID to the relevant field in your quote/order. To obtain a Cleverbridge Document ID, please follow the instructions here.

We are tax exempt - how do we remove the tax from our quote/purchase?

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Tax exemption
I placed an order and was charged tax, can I have it refunded?

Cleverbridge can refund sales tax from a previous purchase within 90 days from the date of order. Send cleverbridge your completed exemption certificate so that they can issue you a document ID and your refund. Please see this article on what is needed to complete your exemption certificate. You will reach cleverbridge at cs@cleverbridge.com.

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Tax exemption
Is tax/VAT included in pricing?

All prices listed are subject to the applicable sales tax/VAT, if any. The applicable taxes depend on the purchasing partys selected country of origin.

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